|
Cancellation
Policy:
Please note that there is a 24 hour
cancellation window on your order.
LundiaUSA products are all made-to-order at
our factory. Orders can only be cancelled if written notice
is received within 24 hours of your order. Orders entered
during the week, will usually start production on the next
business day. Orders entered over the weekend or a holiday
will usually start production on the next business day. If
you have any doubts or concerns, please call us to assist
you in reviewing your order before it is placed.
Cancellation cannot and will not be accepted after the 24
hour window as manufacturing of your specific order will
have begun.
Return Policy:
All of our products are made to order.
Nothing is stocked as we have thousands of size and finish
combinations. Due to this and the custom nature of our
products, we do not offer returns. However, your
satisfaction is paramount to us. If you are unsatisfied in
any way with our product, please contact us immediately so
that we can make it right for you.
Shipping Policy:
IMPORTANT: We ship via
UPS, FEDEX and by Truck. On Truck shipments, trucking
companies ship "Drop
Ship", meaning they will drop it at the front of your
address. It's best that you be there to receive it. We can
assist in trying to coordinate the delivery, but
unfortunately we really have no control over the trucking
companies (As much as we would like to!). Trucking companies
will NOT deliver to your garage, your porch or inside your
home. If you MUST have a special delivery, please call us
and we can share what other options you may have.
Payment:
We accept most major
credit cards, check or bank wire. Checks must clear our bank
before production/shipping. Payments are made at the time of
order.
Production/Lead Time:
Your Lundia system will be handcrafted in our factory after
your order is placed. For your safety and
our employee’s safety we have COVID-19 policies and
procedures in place. This can and will have an effect on
lead times. Please note the following: We will need
approximately 8 to 10 weeks to manufacture your solid wood
closet. We will then need an additional 5 to 10 business
days to carefully package and prep your order for shipping. Therefore allow
10 to 12 weeks to ship. This does not include shipping transit times from our facility
in Southern California. Your final invoice with tracking
information will be emailed once your order is shipped.
Warranty:
Your order comes with a
limited lifetime warranty.
Please visit this link for details: http://www.simplecloset.com/Warranty.html |
